Conversational Analysis of Chat Room Talk PHD thesis by Dr. Terrell Neuage University of South Australia National Library of Australia.
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Conversational Analysis of
Chat-room ‘talk’ – Terrell Neuage - PHD thesis
Note:
This document reflects the opinions and ideas of Terrell Neuage who
is solely responsible for its content. The contents of this document are
copyrighted to Terrell Neuage (copyright (©) 2002). Please recognise that
this document is only a rough draft of a more formal document to be
published at a later date. I have endeavoured to credit any ideas used in
this thesis to its source.
However, if, unknowingly I have ’borrowed’ someone’s ideas please
inform me so I may provide proper credit and citation to them. |
Abstract ~ mappings
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INTRODUCTION_TO
THESIS - Saturday, 9 February 2002
(10,794/12,991)
A.
Statement of the
Problem of researching online
D.
Personal interest in
researching online conversation
E.
The purpose of
examining online conversation
F.
Current modes of
on-line communication Theories of
discourse analysis
G. Is electronic talk
comparable to verbal talk?
H.
The evolution of
language from early utterances to chat-room dialogue
I.
SOCIOLOGICAL and
psychological perspectives
Cyberculture and Cyberstudies
J. BIBLIOGRAPHY for
INTRODUCTION
L. NEXT SECTION –
METHODOLOGY http://se.unisa.edu.au//phd/thesis/methodology.htm
Chapter 1
INTRODUCTION TO THESIS OF CHATROOM “TALK”
It is my belief that through the interactive
discourse forms of the day
that society evolves. And the various issues facing
us all will be managed.
Terrell Neuage |
I am interested in the on-line interactive
environment, its departure from the culture of a print milieu and its changes
for both the reader and the writer. As on-line chatroom and discussion groups
grow in popularity and importance and as these applications increase, so too
will the analysing of these environments, in both depth and range.
1.
The problem of researching online
There are many forms of electronic communication
to choose from. Therefore, identifying what area of electronic communication to
analyse was the first task in this study. There is a continuing array of new
communication forms being developed. How people 'talk' has gone through many
transformations, from hieroglyphics to smoke signals to beating drums to
electronic and now digital systems to share meaning. One of the first forms of
non face-to-face 'turn-taking' communication available to most people in Western
Society on a large scale was the telephone. Computers are the current step in
non face-to-face 'turn-taking' communication being used on a worldwide scale.
Currently, as discussed below, there are many technologies available to carry on
online discourse, such as telephones, mobile phones with SMS text messages,
hand-held computers, pagers, as well as computers in all sizes.
Research online is different from
face-to-face research. There are the obvious differences: not always being able
to verify who the writer of the text is, determining whether the writing has any
validity to it and not knowing if what is read is a cut-and-paste of several
other’s writings. There is the
problem of intent regarding why has the ‘speaker’ chosen to begin the
turn-taking process in a specific chat area. There is often no knowledge of the
original, the beginning, the source or even the end of the discourse, as a chat
room could be in operation continually.
Let us first examine one of the
problems of not doing face-to-face research, namely, that of intent. Writing has
a long history of questionable intent.
Research based on unknown writing is, at the best of times, experimental.
For example, who wrote the Biblical line “In the beginning was the word and the
word was with God” (John1:1)? If we
read it NEW SITE = JULY 2014 - http://neuage.us/2014/July/ - Today, how many generations of “cut-and-paste” are involved. What were the original words? What did it mean? Whose translation are
we quoting? We could say that we are talking about sound. Can we ask ‘what was
the word that was in the beginning?’
Was the word spoken in Yiddish, American, French or were emoticons and
abbreviations used as is common in chatrooms?
When we don’t know the source and
all we have is our perspective on something, then we are left with our
translation of someone else’s meaning and translation of an earlier
writing. In other words we don’t
have a clue. Online research can
have this same problem. How do we
do research online? Obviously we do
it online. When the research is on chatrooms the only way to do research is
online. Just as one who is researching a radio talk show would need to record
the conversation from the radio, one analysing chatrooms would need to save the
data to a file for research.
Several problems with doing this will be addressed.
Another problem is the enormity of
the task in analysing chatroom ‘talk’.
Where do we go from here? I
have narrowed this topic to a very few chat rooms; seven case studies. The
problem with a study of anything involving technology is its shortness of
relevance. Every day I get emails
from other researchers beginning to write theses or papers in this field. Online conversation has become the
trendy subject to investigate.
This study seeks to enhance understanding of
communications within electronic textual sites. There have been several
researchers who have begun discussing the Internet and communications within
electronic sites (see Rheingold, 1985, 1991, 1994; Poster, 1988, 1990;
Mattelart, 1996; Woolley, 1992; Eco, 1987; Gibson, 1986; Turkle, 1995) as well
as by an increasing number of Internet based academics, such as Chandler, Landow
and Cicognani. The French philosopher and social critic (hyperrealistic
reporter), Jean Baudrillard is continuing his work in cyberspace, and is
currently listed as an editor in CTHEORY, a weekly international journal
of cultural theory, technology and philosophy.
When I started this research in 1997
I was able to gather very little material from anyone else doing an analysis of
chatroom talk. There were several
who had written theses on the sociological and psychological aspects of online
behaviours, but I was unable to find many researchers who were examining
chat-communication from discourse linguistic theories, such as Conversational
Analysis and Speech Act Theory. The
most I could find on Internet dialogue at the start of my research was from the
semiotic researchers Daniel Chandler and George Paul Landow[1]
who has published his research on hypertext at Brown University. Landow’s
research is of limited value for analysis of chatroom “talk”, however, his
research of hypertext has the similarity to my research as hypertext is one of
the basis for moving around in cyberspace.
Therefore, due to limited researches
in the field I am studying, I had the sense of “flying solo” at the beginning of
my research. On the positive side,
this has given me the opportunity to break new ground; “blaze a new trail” in
online conversational research. In
the recent years (2000 plus) there has been much interest in online
communication from a linguistic theoretical view, as can be seen in my rapidly
growing collection of resources on online communicate studies (http://se.unisa.edu.au/vc~essays.html).
Therefore, I have been able to share in the exciting new developments in this
area of knowledge and research which will undoubtedly have profound implications
on our world because of the growing rate of use of the
Internet.
If the social sciences’ two roles
are, observation and explanation of human behaviour, then it is the
chat-ethnographer’s responsibility to explain what is going on in ‘discourse
communities’. Researchers such as Robin Hamman (http://www.cybersoc.com/) a doctoral
student at the University of Westminster, London currently studying online
communities takes an ethnographic approach to researching
chatrooms.
An ethnographical approach provides
a method for learning about, and learning how to talk about, that elusive
process we call culture. In this
study I am discussing what
is loosely referred to as an Internet culture. This concept of an Internet Culture will
be explored briefly in the conclusion and discussion chapter of this thesis. The
purpose of my work is for me to gain experience in ethnographic practices such
as interviewing, fieldwork, and qualitative analysis and to find the most
appropriate method to examine the chatroom milieu. Most simply put it is the
participant-observer in chatroom, the writer-reader of the text who influences
and is influenced by the chat milieu. Though in essence I am more interested in
the words as they appear and how meaning is derived from the often rapidly
passing text on a screen; whether it is a computer or a device as small as the
screen on a mobile telephone.
Are_chatrooms public or private? [2]
There is the question of whether
communication on the World Wide Web, especially exchanges within chatrooms, are
public or private. (Cybersociology)[3].
All exchanges within chatrooms, accessible to the public, are public, unless
there is a notice saying all the dialogue is copy written. A chatroom where the
participant has to log on as part of an organisation such as a university,
company or government web site, could be private and confidential. The behaviour
of participants could be different than in a chatroom that is open to the public
and participants make up usernames which do not reflect or identify them. This
issue of public and privacy will be further addressed in the discussion chapter.
I have also addressed these issues of privacy and ethics of re-producing online
discourse in my proposal to the ethics committee of the University of South
Australia before I began this thesis.[4]
These areas of chatroom ‘space’ where talk is
differentiated by anonymity (public), or the user is known (private) will be
analysed for their grammar usage in the thesis of chatroom linguistics. There are also various ‘types’ of
chatrooms and I will elaborate on this further in this section. Chatrooms can also be divided into
either moderated or non-moderated. Moderated chatrooms can be subdivided into
chatrooms where people submit questions and answers are provided. This is most common in cases where
people who are publicly known are in the chatroom, i.e. sport stars,
politicians, and experts on a particular topic. Moderated chatrooms are
‘controlled’ by a particular person who controls the movement, the turn-taking,
of chat. For example, if there is
inappropriate language which is considered offensive to others in the chatroom,
the participant infringing can be prevented from
continuing in the chatroom. Or if the ‘speaker’ wishes to dialogue on a topic
that is not the assigned topic at that time, the moderator can block the
‘speaker’s’ messages from appearing in the chatroom. The chatrooms I will
investigate are the open, non-moderated chatrooms as I believe these provide the
opportunity for the flowing chat interaction I wish to analyse. A question that I will explore
throughout this thesis is “Are these chatrooms the closest to casual
conversation?” And another question to address is whether we are all
"eavesdropping" and taking a voyeuristic look into other’s
conversations?
The emergence of the term 'chat' to
describe electronic communication text forms is one indication of its difference
from existing talk modes. There is the sense that online conversation is not
serious and therefore may not be worthy of an intensive linguistic study. The
term, 'chat', however captures only some of the dimensions of this emergent
communication form. Chatrooms differ from TV or radio “chat shows” in several ways. Outside of the obvious physical voice
giving a ‘hue’ to the speaker, the amount of dialogue which can be conveyed at
any time in a chatroom is limited primarily due to the amount of words which can
be put in a chatroom at a time.
This ‘speaking’ within a chatroom can be very much limited to the ability
of the participant to be able to type quickly. A person able to type 120 words
per minute will be able to convey much more in a short time than a person typing
with one finger is able to perform.[5] I have found in my research that in a
chatroom, from examining many thousands of lines of chat, an average of five
words is taken for each turn.
However, when conversation is ‘pieced’ together from ‘speakers’ a
coherent conversation can be found.
In other electronic chat modes such as radio and television talk shows,
more words are able to be ‘spoken’ by each individual. The other major difference is the lack
of control in most chatrooms of a topic if there is not a moderator. Whereas in
radio and television chats there is a moderator who keeps control of the topic
in a chatroom it is up to the others in the chatroom, if they care to, to
control the topics.
There is little doubt whether there
is any privacy on the World Wide Web. Several countries have been working on
eavesdropping systems designed to
intercept virtually all email and fax traffic in the world and subject it to
automated analysis called ECHELON.
This system has recently been admitted by the US government to be in use
and is intercepting all online communication. Since September 11 the US government has
vigorously defended its use of Echelon[6]
to intercept terrorism threats.
However, there is not any reason why individuals could not use a similar
system to observe other’s online activities. This is already done using ‘cookies’ and
placing pieces of codes on the World Wide Web (like ‘worms’) and furthermore,
most chat sites are accessible by anyone who is capable of going online.
V
Another behaviour that would be difficult, if not
impossible, to know whether it is being done online is that a chatroom
participant could easily insert pre-typed text. At a more functional level a
particular phrase or word can be added to an ongoing conversation with the push
of the copy (usually control-C) key on a computer. An example of this is in Case
Study 3, the ‘Talk City’ chat of February 16, 2000. In this dialogue the ‘speaker’ “B_witched_2002-guest” copies in
‘OHI’ 37 times in 75 turns of ‘speech’. One-half of the conversation is computer
generated. I will further examine this in chapter 8 when analysing this
particular chat.
2. RESEARCH_QUESTIONS as a starting point toward analysing a culture of electronic-talk:
1) Is
turn taking negotiated within chatrooms?
2) With
the taking away of many identifying cues of participants (gender, nationality,
age etc.) are issues of sexism and political correctness, as prevalent, as in face-to-face talk?
3) How is electronic chat reflective of current social
discourse?
4) Is meaning contractible within
Chatrooms?
5) Will chatrooms (as part of
an online discourse) create a universal language?
1)
How is turn-taking negotiated within
chatrooms? What does turn - taking reveal? In face-to-face conversation
people can speak at the same time (talk over one another) but in chatrooms only
one voice is ‘heard’ (seen) at a time because of the scrolling effect of the
computer screen. In a chatroom where there are more than two ‘voices’ there are
two primary functions in turn-taking that need addressing. Firstly, participants
need to know when it is appropriate to ‘speak’ if he or she wishes to be heard
and responded to. This is further broken down into two more functions of
turn-taking. The ‘speaker’ is either addressing one particular participant in
the chatroom or the ‘speaker’ is addressing the group. For example, by referring to something
someone said in particular ie. ‘how is 3 +3 equal to 11’ or ‘speaking’ to the
group, ie. ‘whats the Mets/Bull score?’ the ‘speaker’ is identifying where he or
she is placing ‘talk’. Secondly,
whereas in casual conversation between people ‘there has to be a way of
determining who the next speaker is to be’ Eggins & Slade p. 25) in chatrooms, there
is no protocol which indicates who the next speaker will be. The next speaker is who ever hits their
return key next. Turn-taking will be analysed and discussed throughout this
work.
2)
With the taking away of many identifying cues of
participants (gender, nationality, social and economical standing, age etc) are
issues of gender, nationality, social and economical standing, age as prevalent as in face-to-face talk?
Does the chatroom milieu provide a pure communication space, where only words
have meaning, and the author’s significance is only, the words
produced.
3)
How is electronic chat reflective of current social discourse? I
will examine whether eChat and in-person conversation appear to break down
barriers between people of gender, nationality, social and economical standing,
and age. Some studies have shown
that barriers still exist and are created by the authors themselves. For example, it was found in one
particular study that, female
users who wrote themselves into a virtual community, did so, in an imagined
social space very much defined by their experiences in a patriarchal
culture. As a result their
discourse patterns were ‘gendered’; meaning that the female users were less
participatory than their male counter parts, and often silent. (Dietrich, 1997:
p. 181)
4)
Is meaning constructible within chatrooms? In this study I will examine whether eChat is a vehicle to
assimilate and exchange information
or are the words on the screen too
random to produce a decipherable
message?
5)
Will chatrooms (as part of an online discourse) create
a universal language?
1. That people
create a different ‘textual self’ for each chat room environment they are
in.
2. That conversation
within Chatrooms will change how we come to know others.
3. That observational
study of chatroom conversation can capture some of the adaptations of
conversational behaviours
4. That this work will
assist in an understanding of how, and why, Chatrooms are an important area in
which to create a new conversational research theory.
5. That 'chat' does not differs from natural conversation
1) That
people create a different 'textual self' for each electronic environment they
are in, and that we should not continue to regard all electronic textual
practices as equal. (A question arises whether the speaker makes the chatroom or
does the chatroom create the speaker? Just as in real life, talk parallels an
environment. For example, one speaks differently at a church supper than at a
brothel) I am referring to different chatroom environments and not
the wide range of electronic dialogue tools available such as eMail, eGroups,
newsgroups and one-on-one eChat areas such as Instant Messenger or ICQ. Some
chatrooms invite participators to play a role such as in ‘Friendly Bondage Chat’
(http://www.bedroombondage.com/communication/chat/livechat.htm):
‘A person may
claim to be a different gender, or might use two identities at the same time in
one chatroom....It’s up to each individual to decide how they wish to represent
themselves...’ from bedroombondage.com
Participators in a religious chatroom may choose
to ‘speak’ differently than they would in the bondage chatroom or in a baseball
chatroom or an academic or policy making chatroom or a crisis care
chatroom. These are the various
‘textual selves’ I am exploring. In
my research I will use a variety of chatroom to analyse how text is
written.
2)
That conversation within chatrooms, without all the cues of
previous forms of conversation (physical or phone meeting and dialogues) will
change how we come to know others and new cues based on written conversation may
become as important as the physical ones which we rely on
now.
3)
That observational study of chatroom conversation can capture some of the
adaptations of conversational behaviours from the way people identify themselves
(log-on or screen names) and how they 'talk' It
will be interesting to see if the
As this is a grey area from an ethics point of view, the identifying of
the user, I may not be able to explore this as fully as I would want
to.
4)
That this
work will assist in an understanding of how, and why,
chatrooms are an important area in which to create a new conversational research
theory. This new eclectic approach to ‘chat’ will ‘borrow’ from existing
theories of linguistics and Computer Mediated Communications as outlined in the
beginning of the Literature
Review.
5)
That 'chat' does not differs from
natural conversation
4. Personal_interest
in
researching online conversation
This thesis is a study of the use of text-based
communication as it is used in chatroom in the period between 1998 and 2002, the
life of this thesis. My interest in electronic communication is first and for
most an interest in communication. How do people exchange and relate and create
meaning? Having ‘done the ‘60s’ in
the States with all its ‘bits and pieces’ I came in contact with others who were
interested in a global mindset. I
lived in Greenwich Village in New York City in the mid-1960s. Listening to Bob Dylan, Judy Collins,
Joan Biaz, Alan Ginsberg (I read my own poetry with him at St. Marks Place
Church on East 9th Street) and being part of the great wave of
protesters (we marched on Washington DC to stop the Viet Nam War, to stop
segregation, to give women more rights – I marched for so many things I lost
track of what we were marching for at times) and rebelling with so many others
of the time against the ‘way-it-was’ I had a conviction as so many others of the
time did that there was a better way.
Being young and idealistic I followed the trek of those who were seeking
change to San Francisco in 1967.
There was the summer of love and the world had changed, or at least to us
it had.
In 1969 I found myself in Hawaii and before long had joined a new age cult – the Holy Order of Mans. This Order was an extension on my beliefs and searching that there was a better way. It was all about communication, integration of the world mind, the Over soul, the connection of the parts to make a whole. But the world did not live up to my idealistic sense that we are all one that we could all communicate that we could exchange ideas and that our differences were just part of a made us all humans.
At the same time some of us were thinking there was a whole, there were others who saw the parts as being subservient to the whole – they became the multinational companies: Nike, McDonalds, Woolworth and the world became a market place for western products. Glaciation now threatens the planet with a homogenized worldview. A post-colonial-Christian-American driven capitalistic system which has delegated the individual to a product. We have groups attempting to establish a one-world-religion (which would obliterate the individual cultural ways of viewing creation), one-world medias, one-world sports lines of clothing, we have the Euro dollar which could eventually become a world dollar, English (the United States corrupted version) becoming the language of choice (though Spanish is coming on strong), we have one ‘Super Power’ (policing the world and using its own moral codes and values systems which are multinational company driven as a basis to attack other countries and cultures).
Out of this mixture of 1960’s idealism, multinational marketing and globalisation came a need to communicate to every one. The paradigm became ‘we are the world’. With the growth of the personal computer and then the Internet and then chatroom my once idealistic pursuit of communication with different mindsets and various cultures became a reality. After a study of 35-years of astrology, metaphysics, literature, art, philosophy and many other aspects of life on earth I felt as if I had found what I had always been looking for; a way of turn taking in conversation where there was not a dominance of culture, gender, philosophy, nationality or age.
There are many researches who are or have investigated why people use chatroom. I am interested in what happens on a linguistic level in chatroom. It is through linguistics, the use of words that we establish and create and interpret meaning. ‘We seem as a species to be driven by a desire to make meanings: above all, we are surely Homo significans - meaning-makers…’ (Chandler 2001). I am not concerned with gender, age, nationality, and race or beliefs of people in a turn-taking situation. These are topics for future research. It is what is said that conveys the message. The words of the person is paramount. What the ‘speaker’ look like or is wearing or what day of the week it is does not matter.
Conversation is very much about negotiation. Negotiation in conversation is based on turn taking. This thesis on electronic communication is being undertaken at the same time as chatroom are becoming used more and during a time of change in how they are used and rapidly evolving software which will change the nature of chatroom from the way they are discussed in this thesis and with what they will become.
I am interested in the online interactive environment, its departure from the culture of a print milieu and its changes for both the reader and the writer. As online chatroom and discussion groups grow in popularity and importance and as virtual conversations increase, so too will the analysing of these environments, in both depth and range.
This thesis proposes that through the interactive forms of the day society changes. The more accessible communication is to all the quicker ideas can be exchanged. Through the exchange of ideas and information we become better informed and we are able to make decisions, which affect not only ourselves but also the world in which we live. It is within an analysis of how ‘chatroom’ as the latest form of communication ‘works’ or does not ‘work’ that I will explore electronic conversation as a force of social change.
All areas of communication are worth examining. Communication primarily requires speaking, listening and awareness. One must plan to communicate, there is effort involved it successful communication can not just happen. Simply put communication is sharing information, to make known to another person, to transmit, exchange and impart information. Understanding and giving meaning to what is communicated is necessary in order to progress. At the two ends of communication is the Message sender and the Message receiver. (The classical conception of communication was that it travelled in one direction from a sender and was immediately understood by the receiver: sender – MESSAGE - receiver) This model has become more complex as we realize that which is clear in one’s mind may be distorted by physical, cultural or other interferences. These factors can alter the message so it is understood differently by the receiver than by the sender. When it gets to communication events such as that which happens in a chatroom the message can become quite scrambled and misinterpreted. This study will examine the communication message within the online environment and will seek to find how meaning is shared within chat rooms.
I will investigate one area of
communication but one which is changing the way communication is being done
worldwide, that of communicating within chatroom. There are many theories used
to understand communication as complex forms. Some function more as umbrellas
for more specific communication theories such as Communication
Metatheory[7],
Cybernetics[8]
and Complexity Theory[9].
As outlined in my methodology section (http://se.unisa.edu.au//phd/thesis/methodology.htm),
I will be using seven particular case studies to focus on one specific theories
of discourse per study.
The World Wide Web is one of many Internet-based
communication systems [10]
and the primary source of this thesis. A significant value can be had from
analysing current forms of communication as it may change the way humans
communicate in the future. The most
obvious fact is that communication in chatroom is based on ‘speaking’ and
understanding very short, usually packets of five or less, groups of words,
often misspelt or abbreviated to decipher meaning from.
|
More
and more people are communicating through electronic-online services. It is difficult estimating how
many users are online. A large number of surveys, many claiming to be
‘official’, using all sorts of measurement parameters are available. However,
from observing many of the published surveys over the last two years, an
"educated guess" is 513.41 million
users on line as of August 2001 according to Nua Internet Surveys (http://www.nua.ie/surveys/).
With
eighty-four percent of US Internet users having contacted an online group (Nov
01 2001), according to research from the Pew Internet & American Life
Project. (http://www.pewinternet.org/). Pew Internet also
reports that of the 59 million Americans who go online daily, 49% send email and
10% send instant messages and 4% use a chatroom daily. More than 2.4 million
Americans daily or about five million world-wide are in a chatroom communicating
daily. As of 6/02/2002 there were
more than 115 million registered ICQ
users around the world (ICQ.com).
See
also Internet
Demographics and eCommerce Statistics
http://www.commerce.net/research/stats/stats.html
for Internet traffic usage statistics.
6.
CURRENT_MODES
OF
ONLINE COMMUNICATION
|
Chat |
Instant |
Point-to-Mass
*
1 |
Synchronous
communication |
|
|
|
| |
Instant
Messaging |
Instant |
Point-to-Point |
Synchronous communication | |
|
|
|
| |
ICQ |
Instant |
Point-to-Point |
Synchronous communication | |
|
|
|
| |
SMS (mobile
phone messages) |
Instant |
Point-to-Point |
Synchronous communication | |
|
|
|
| |
Chatboards |
Instant |
Point-to-Mass |
Asynchronous communication | |
|
|
|
| |
Email |
Delayed |
Point-to-Point *
2 |
Asynchronous communication | |
|
|
|
| |
Message
Boards |
Delayed |
Point-to-Mass |
Asynchronous communication | |
|
|
|
| |
Usenet /
Newsgroups |
Delayed |
Point-to-Mass |
Asynchronous communication | |
|
|
|
|
|
‘Although the boundaries can blur, there are
basically five different forms of
Internet Chat: telnet[11],
IRC[12],
web chat[13],
direct chat[14],
and world chat[15].
All of these mediums are different ways of allowing people from all other the
world to come together and interact and interact on a real-time basis.’
(Cyberdude[16]).
As there are many ways
to communicate online, it is
necessary to group these into how they work on the Internet; whether they
are delayed or instant. The textual behaviour appears different whether there is
time to respond and structure a response as one can with email or whether it is
instant communication as it is in chat rooms when there is no time for
correcting or thinking about speech.
There is also a
difference between point-to-point communication, when a message sent by one
person is sent to only one person and with point-to-mass when the message sent
by one person can be sent to many others simultaneously. How one responds to messages may be a
result of whether the communication is Point-to-Point or Point-to-Mass.
Also, as more devices become available that are chat enabled, the list on the left will grow. Some of the devices currently available to use as a source of just ICQ chat are: Cell Phones (A person can send messages to cell phones from ICQ. As well one can send text messages from the Web to cell phones and receive and send SMS. Web-based ICQ, with the ability to launch ICQ from any computer the millions of ICQ users can easily communicate with each other. ICQ email provides emails directly to ICQ users. ICQ phone - PC to PC and PC to phone with ICQ makes it easy to call anyone in the world with ICQ which has available Internet Telephony and Chat Requests and Online Phone Book and Dialler Hand-helds and there is ICQ for the PDA (Personal Digital Assistant is any wireless device for keeping calendars, addresses and Web access).
Ø - 1 Chat
rooms can also be Point-to-Point if one enters a private room and communicates
with only one other person; however, in this study I am using the multilogue
turn-takings as it is easily logged by entering a chatroom.
Ø -
2 Email can be Point-to-Mass by sending messages to
many mailboxes.
Discussion groups operate around the concept of threads, where a topic takes on a life of its own, and even within the topic chosen there can be offshoots to that and there are a growing number of studies into communication within discussion groups. The Internet has thousands of special interest discussion groups, each individually managed by an Internet server known as a list server. On one day, Tuesday, 25 September 2001, two-weeks after the attacks in New York City on the World Trade Centre, (see: http://se.unisa.edu.au/phd/chapter3/CNN_com-discussions.htm) there were more than one-half-million (552761) messages posted to the CNN community discussions area in reference to that day’s events. Discussion groups will not be examined in this thesis but to date (Saturday, 26 January 2002) there have not been any studies on linguistics within discussion groups that I am aware of making this a good area for future research.
Instant Messenger protocols, such as Yahoo Instant Messenger, ICQ and PalTalk have two voices at one time, but not necessarily following one another. People still "talk" at the same time. One does not always wait for a response. If two people are typing rapidly back and forth, they can return and respond to something which was said whilst the other was typing. Here someone steers the conversation into a particular area of discussion, establishing, in CA terms, the "flow" or speaking space for a topic. Unlike chatroom and discussion groups no one else can enter the dialogue. Here the "talk-text" dynamic comes especially close to that isolated in Conversational Analysis, so that IM can operate as a foundational text for other Net forms. I examine Instant Messenger in Case Study 7 of this thesis (http://se.unisa.edu.au/phd/seven/introduction.htm).
INSTANT MESSENGER
Chatroom and IM especially are reader/writer driven at the same time as asynchronous communication [17]. Often there is the feeling that one is writing and reading at the same time. In chatroom this can become chaotic. What differentiates "speakers" within chatroom is their logon names. If there are several voices, none following any particular protocol, all "talking" at once, the question becomes, "what is being said?" and at the same time "what is being heard?"
G. Theories of discourse analysis
Because of the developing diversity and its clear formation around both textual and conversational practices, this study will encompass several linguistic descriptive and analytical methods. The major researchers in the theoretical fields below will be discussed in the literary section and the reason for each theory used will be discussed in the methodology section.
Reception and Reader - Response Theory and Reader Theory’ (Umberto Eco (1979, 1986, 1995), J. Kristeva (1980), Michael Payne (1993). See Case Study 1 http://se.unisa.edu.au/phd/storm/chapter1.htm.
Speech Act Theory (Jurgen Habermas (1989), John Rogers Searle (1965, 1969, 1976), Deborah Schiffrin (1987), Terry Winograd (1986). See Case Study 2 http://se.unisa.edu.au/phd/storm/chapter2.htm.
Discourse Analysis (Norman Fairclough (1989, 1995), Bakhtin. See: Case Study 3 http://se.unisa.edu.au/phd/storm/chapter3.htm.
Conversation Analysis (Diana Slade and Suzanne Eggins (1997), Donald Allen and Rebecca Guy (1974), John Austin (1962), Erving Goffman (1959), H Sacks (1974), E. Schegloff (1974), Deborah Tannen (1989). See Case Study 4 http://se.unisa.edu.au/phd/storm/chapter4.htm.
Semiotics and Pragmatics (Chandler, Barthes, Halliday, Saussure, M. A. K. Halliday (1978), S.C. Levinson), Nofsinger (1991). See Case Study 5 http://se.unisa.edu.au/phd/storm/chapter5.htm.
Linguistic schools of thought: See: Case Study 6 http://se.unisa.edu.au/phd/storm/chapter6.htm.
Computer Mediated Communication including: Electronic Communicated Analysis, Computational Linguistics and Text and Corpus Analysis: Charles Ess (1996), Michael Stubbs (1996) See Case Study 7 http://se.unisa.edu.au/phd/seven/introduction.htm.
Together these methods will provide sufficient range to enable me to develop a method for chatroom analysis, which will encompass more of its attributes than is possible within any one of the existing frames.
The primary data corpus for my research will come from chatroom. Chatroom exist for almost any subject imaginable. According to Eastgate Hypertextual author Stuart Moulthrop (1997), Internet Relay Chat ("IRC") is a computerised version of citizen's band radio. It is also similar to talk back radio, community forums and is similar to every form of meeting since recorded history. The only difference is that the physical cues available in sight of the "speaker" are missing. IRC is the most used online chat software.
H. Is electronic talk comparable to verbal talk?
Chatroom are close to combining 'spoken' and 'written' language. What is missing at this time (early 1999) are the visual cues, which are provided by the people involved. Computer-mediated-communication currently is a narrow-bandwidth technology and it will be another decade before world wide usage of fibre optics will be available to carry videos and the amount of data needed to enable full communication world wide. (Technology Guide http://www.techguide.com 26/01/2002). Much of the information we obtain in face-to-face interaction is from body language, sound (phonetics and phonology), and other physical codes. In narrow-bandwidth communications, such as on the Internet, this information is not transmitted, causing frequent misinterpretation. When cam-recorders are mounted on the top of computers and combined with chatroom 'written' language, and participants can see one another and write at the same time, then we will have another tool to analyse how language between people is exchanged. In the meantime, it is important to assess existing techniques for observation and analysis of the emergent new "talk" of this interactive communicative format. My study involves recording and analyse of several types of online text environments and the examination of its similarities and differences in relation to conventional texts, and its developing uses.
Chatroom are "organised as "talk-text": "MULTILOGUE"
Chatroom with many interactants are multilogue (see Eggins and Slade, p. 24) environments. Separating these voices as conversation will be a focus of this study (and something of a methodological challenge, involving the creation of new transcription protocols - see below.) IRC (Internet Relay Chat) provides a way of communicating in real time with people from all over the world. It consists of various separate networks (or "nets") of IRC servers, machines that allow users to connect to IRC. The largest nets are EFnet (the original IRC net, often having more than 32,000 people at once). Once connected to an IRC server on an IRC network, one is able to join one or more "channels" and converse with others there. On EFnet, there are more than 12,000 channels, each devoted to a different topic. Conversations may be public (where everyone in a channel can see what you type) or private (messages between only two people, who may or may not be on the same channel). Conversations rarely follow a sequential pattern - "speakers" following one after the other. There are often jumps to an earlier speaker, or someone beginning their own thread. This is the first departure point from 'casual conversation'. When there are many "voices" at once, conversation becomes chaotic. The only way to follow who is "talking" is through the log-on names, such as in Example I: Janis, dammit, steven, 1love. To analyse conversation between two "speakers" I need to cut and past the "speakers" I wish to analyse. Even then it is not always clear who is speaking to whom unless the "speaker" names the addressee in their message. The speech is then, seemingly inevitably, a "multilogue" or multi-directional system, rather than the more conversationally organised "dialogue" we find in print text.
It is the history of any particular communication
that the utterances can be studied for their mappings [18].
For example, grammar could be derived from distributional analysis of a corpus
of utterances without reference to meaning, and I have done that in several of
my case studies (see Case Study 5 http://se.unisa.edu.au/phd/chapter5/table_8.htm). The World Wide Web brings new ways of
engaging in conversation which are emerging with the growing wide spread use of
computers as a form of communication. How much people begin to rely on the
Internet as a source of communication will determine much of our future ability
to communicate in person to person conversation. For example, there have been surveys
suggesting the amount of time some people spend on the Internet in chat rooms is
disproportionate to the amount of time they communicate face to face with others
[19].
The impact these forms of communication will have
on future interactions between people is just beginning to be studied. Verbal
language was the first major step toward interconnection of humans which led to
a fundamental change in the way we collected knowledge about the world. With
symbolic language people are able to share experiences and learn about others’
lives as well as share information on their own. Chat rooms are one area of this
rapid evolution in the sharing of minds. Language has allowed us to become a
collective learning system, building a collective body of knowledge that far
exceeded the experience of any individual, but which any individual could, in
principle access. We have made the step from individual minds to a collective
mind. (The GLOBAL BRAIN and the Evolution of the WWW http://www.artfolio.com/pete/TowardsGB.html).
Concepts such as ‘the human superorganism’ and
‘global brain’ first appeared in modern form in Herbert Spencer's The
Principles of Sociology (1876)[20]
and the Internet is now regarded as a global brain (see also Russell (1983) who
proposed a Global Brain that might emerge from a worldwide network of humans who
were highly connected through communications. There are many articles that
appear in search engines on this topic as of 6/02/2002, whereas there were only two or three articles on
conversation on the Internet as being linked with a global brain concept a year
ago. This shows the interest of academics, philosophers, and researchers on this
topic.
The most common form of Internet communication,
E-mail, is replacing a lot of traditional letter writing and its primary
difference is the rapidity of response expected when an e-mail is sent. Unlike
letters, which often are not answered for a varying period of time, it is
assumed that e-mail will be responded to within a day or two. For example, if we
do not respond to an e-mail within a day or two from a friend, another e-mail
will prompt us to respond, inquiring why we had not responded yet. Therefore,
e-mails tend to be answered in haste with at least a short response, maybe even
just a "got your e-mail, am too busy to answer now, but will in a few days".
Though e-mail can be a form of turn-taking, people writing back and forth
immediately after receiving correspondence, it does not provide the
conversational turn-taking choices which chatroom do. Statistics of email usage and behaviour
are varied and often the reliability of surveys found on the Internet are
questionable.
A few studies of computer dialogue are beginning
to appear on the Internet. I will note studies in progress and completed theses
on this topic in the Literature
Review section. A study of computer conferencing for instructional
purposes[21]
have categorized on line study by students as asynchronously or synchronously.
Asynchronous study allows time for reflection between interactions.
Synchronously interactions allows real-time interactive chats or open sessions
among as many participants as are online simultaneously.
Chatroom conversations are more hastily
interactive (turn-taking exchange) than e-mail. Conversations in Chatroom are
rarely planned out making this environment an ideal source of casual
conversation analysis. In Chatroom conversations are informal, often
experimental and often are used for entertainment and escape. (Rheingold). This will be
elaborated on during the Case Studies for this project. Virtual conversations, as they
are in chat rooms, can have little to no real life significance. For example, in
some chatroom participants experiment with various personas, as they are not
seen, heard or known by others in the chatroom. I will not explore this aspect
of chat room behaviour. However, one who has written on this in length
is Sherry Turkle, Professor of the
Sociology of Science Program in Science, Technology, and Society Massachusetts
Institute of Technology http://www.mit.edu:8001/people/sturkle/.
To bring into being an "electronic interactive
conversational analysis" requires a cross over between print and
conversation-based analyses and theorisations. Electronic digital technologies
lack a sense of linearity, in fact, they are based on a nonlinearity that tends
to facilitate a more associative way of organizing information, e.g., hypertext.
The prime example studied in this research is chatroom where there can be
multiple conversations involving multiple subjects happening at the same time.
While print media works on a flow of conversation or writing directed to an
organised progression, online conversations fragment into multi-directionality.
Conversation on the World Wide Web, whether in chatroom, Instant messenger (IM),
discussion groups, or even in role-playing games such as MUDs and MOOS involve
two new paradigm shifts. Firstly, there is the shift from print to
computerization. Print relies on hierarchy and linearity. Computer interactivity
can be either asynchronous or synchronous. Instant Messenger, ICQ, and PalTalk,
have only two voices at one time, but not necessarily following one another.
People still "talk" at the same time. One does not always wait for a response.
If two people are typing rapidly back and forth, they can return and respond to
something which was said whilst the other was typing. While print media works on
a flow of conversation or writing directed to an organised progression, online
conversations fragment into multi-directionality.
Asynchronous communication is
communication taking place at different times or over a certain period of
time.
Several
currently used examples are:
E-mail, electronic mailing
lists, e-mail based conferencing programs, UseNet newsgroups and messaging
programs. To make use of asynchronous communication requires
using computer
conferencing programs and
electronic mailing lists which reside on a server that distributes the messages
that users send to it. Any computer user with e-mail and a connection to the
Internet can engage in asynchronous communication. Web-based conferencing
programs that distribute many messages, or messages containing attachments, will
require more system power and a current model computer with a sound card and
speakers and a fast connection to the Internet. The computer should also be
running Netscape 6 or Internet Explorer 5+ and should be Java enabled.
Synchronous communication is
communication taking place at the same time and can have several voices going at once or a
"synchronous communication", where there can be multiple conversations involving
multiple subjects happening at the same time (Aokk, 1995; Siemieniuch &
Sinclair, 1994). Several
currently used examples are:
Chat rooms, MUDs
(multiple-user dungeons), MOOs (multiple object orientations), videoconferencing
(with tools like White Pine’s CUSeeMe and Microsoft's NetMeeting) and teleWeb delivery systems that combine video
programs with Web-based resources and activities and print-based
materials.
To make use of synchronous communication in a
text-based environment
one can have the
chat room on their server or
the chat room can be imported into their Web site as an applets. Real-time
interactive environments like MUDs and MOOs are Unix-based programs that reside
on servers. In both kinds of synchronous communication, users connect with the
help of chat-client software and log in to virtual "rooms" where they
communicate with each other by typing onscreen. Because MOOs and chat rooms
frequently attract many users, it is advisable to access them using a high-end
computer and a fast connection to the Internet. The computer should also be
running Netscape 6 or Internet
Explorer 5+ and should be Java enabled. MOOs and chat rooms often have their own
sound effects to denote communicative gestures (such as laughter and surprise);
to use or hear them, the computer must be equipped with a sound card and
speakers.
A second paradigm shift is currently taking place
around the changing environment of on line discourse, parallel to the shift from
print to the Internet. Within the Internet interactive environment there is a
shift from e-maiI and discussion groups to chatroom and "Instant messenger" and
ICQ. E-mail and discussion groups are more or less a one-way road. For example,
one usually waits for a return e-mail, which often is a complete response with
several paragraphs: a considered and edited "textual" piece. Conversely.
chatroom environments are composed of one or two lines of text from one person
then a response of one or two lines from another person. Chatroom are thus
spontaneous casual conversation while discussion groups are e-mailed "texted"
responses, which are usually thought out and spell and grammar checked before
they are sent to the discussion group. Discussion groups I hypothesize are even
more controlled and planned than emails, more "textual". In other words, the
Internet has already produced its own set of "text-talk" genres and practices.
The online universe of discourse is rapidly diversifying.
Chatroom have limitations that conversations in
which physical speech is produced do not have. Talk in chatroom is limited to
short phrases. Rarely will there be more than several words written at a time by
a 'speaker'. Looking at a sampling of a dozen Chatroom and hundreds of entrances
I found that there was an average of 7.08 words per turn. Within that sampling
25 percent of words consisted of two letters, and 20 percent consisted of three
letter words. Eighty-three percent of words used in chatroom conversations were
five letters or less. The way we will communicate will change and is now
changing. As we are faced with more choices and more to do all the time
communication will become more concise or the speaker will be left
behind.
How this will affect the future way people speak
with one another can only be hinted at. For example, will people only ‘speak’
with those people who understand what they are saying in five or so words?
Instead of explaining meaning, will conversation only continue with those who
grasp what is being said immediately? In the rapid pace of chatroom ‘talk’ this
seems to be the case. There is also the danger that people can become poor
communicators. Test is ‘spoken’ often to no one in particular with the apparent
hope that someone, somewhere will grasp the utterance and respond appropriately
to what is meant to be conveyed.
Chatroom do not demand proper grammar as a
conversation in person would. Spelling, because of the rapid rate of scrolling
text is an unimportant aspect. Abbreviations become important. It is much
quicker to write BTW than to write by the way. All chatroom talk could be
considered informal speech. Will we stop using prepositions? In a Chatroom one
may say, "he'll hit sixty in cincy...maybe sixty five" (turn #85 in baseball chat). When
can such a statement be made? Without knowing the context there is no meaning.
As I will explore later in this thesis, words do produce meaning, however the
difficulty in Chatroom is not only finding meaning within any 'talk' but to have
others understand or follow what we mean. However, as my individual case studies
will show, it is the particular chat room, its environment, which will give the
greatest chance to find meaning within the utterance. Chatroom do provide
structure. There is an architectural setting, an existing space. There are
rooms, towers, Plato's cave, cathedrals, cities, states, nations, worlds and
universes.
Other factors of differences between online and
face-to-face conversation is understanding what is being said when the cues are deleted? Who holds the
power? Can conversation even exist without knowing anything about the
participants? My research says yes! People are fully able to communicate as long
as there are structures to communicate within. These structures have a
linguistic base, which “stand in” for our categorisation of speakers and will be
further explored in the case studies.
Two ways which dialogue can be studied are through
grammar and discourse (Eggins & Slade; 1997: p.178). Grammar provides the
“nodes” of speech, the constituent mood structures of conversational clauses. In
physical interacting conversation, linguistics provides a system of rights and
privileges of social roles in culture. Words very much define the speaker.
However, in electronic 'talk' words do not define social roles as much as they
define ideas, or at least a continuum which can evolve into a conversation which
will, over a course of many turn-taking sequences possibly define enough about a
speaker to have some awareness of their social structures such as beliefs, and
sometimes nationality, culture and standing. I will explore this notion of trying to
‘know’ more about a speaker from the words they use in individual case
studies. Of course, it is only a
guess as we can not really know much about someone whom we can not see or hear,
especially if they reveal little of themselves.
8. The _evolution of language from early utterances to chatroom dialogue
The study of language is one of the oldest branches of systematic inquiry, tracing back to classical India and Greece, with a rich and fruitful history of achievement.[22] (Noam Chomsky). What has been neglected thus far is a linguistic study of one of our most current forms of electronic communication, chat rooms which offer real-time interaction between participators anywhere and anytime.
The basic building blocks
of communication have changed little, but the methods through which we are able
to use our linguistic abilities to convey ideas has changed drastically. From
the era of pictographs of accounts written on clay
tablets in Sumeria 5500 years ago to the first evidence of writing during
the Protoliterate
period (Sumerian civilization, to about 28 B.C.) form of communication had
advanced. For example, by 2800 B.C., the use of syllabic writing had reduced the
number of signs from nearly two thousand to six hundred. (1) For the next few thousand years
communication exchange evolved slowly.
We cannot know what the world was like before human language existed. For tens of thousands of years language has developed to what is our modern grammar and syntaxes. Language origins are based on speculations. In the eighteenth and nineteenth centuries there were several proposals with labels such as; ‘ding-dong’, ‘bow-wow’ and ‘yo-he-ho’ theories (Barber 1972) to explain the origin of language. With chat rooms, language may be going through a new and rapid development. Chat room communication separates from traditional language through world corruption and its use of abbreviations and emoticons. I will address these changes in language usage in the discussion chapter of this thesis.
The first humans exchanged information through crude grunts and hand signals. Gradually a complex system of spoken words and visual symbols were invented to represent new language. Earliest forms of telecommunications consisted of smoke signals, ringing a bell or physically transporting a message between two places.
However, during the late 18th and early 19th centuries
communications codes for meaning exchanged at a greater distance across time
began to become accessible to more users. A standard postal system
allowed people to send messages throughout the world in a matter of days. The development
of the telegraph cable including the development of radio made real-time
vocal communication over long distances a reality. The Internet is the most
recent advancement in the communication. It allows us, in a split second, to
disseminate a limitless amount of information throughout the globe.
All communication involves interaction and thus
forms a basis for relationships. “Throughout the history of human communication,
advances in technology have powered paradigmatic shifts…” (Frick, 1991).
Technology changes how we communicate; big shifts in culture cannot occur until
the communicative tools are available. The printing
press is an example. Before its invention Scribal monks sanctioned by the
Church had overseen the maintenance and hand copying of sacred texts for
centuries. The press enabled widespread literacy, with books accessible and more
affordable for all. The spread of literacy in turn changed communication which
changed the educational system and the class structure.
There are many different ways of analysing the
history of the current dominant communicative system. Whether one studies the
historical, scientific, social, economical or the psychological impact of these
changes depends on the analysis of the system. Lisa Jardine in Worldly
Goods studies the financial and
economic forces. Elizabeth Eisenstein analyses the social and historical
scientific approach. And Marshall McLuhan concentrate on the psychological
impact of these changes.
Jardine argues that the development from script to
print was driven by economic, emerging capitalist markets forces. For example
the letter exchange between merchants who had an increasing need for reliable
information related to economic exchange. (Jardine, 1996). McLuhan brought to
our attention the psychological impact of changes of the dominant representation
systems. In the Gutenberg Galaxy he focuses on the change from
manuscript, which according to him was part of an oral society, to print, which
transforms it into a visual culture. (McLuhan, 1962). One of the main issues
that arises with the shift from manuscript culture to print then to online
culture is accessibility. The more
accessible communication is to a society the more opportunities are present to
exchange meaning or as is often the case in chat rooms, to attempt to exchange
meaning.
Communication through language is essentially the
relationship between what we are processing in our mind and a resultant bodily
activity that is perceivable and hopefully understood and interpretable by
another person. Language is about how words are combined through their lexicon
and grammar and their semantics and syntax to create meaning. In chat rooms the
written forms are what is important in communication and the written form is
different from speech language. We use chat room language (abbreviations and
emoticons included) to pass our mental organisation to another person. Language has its origins in signs and
chat room ‘speech’ is similar to an origin of language in that communication is
based on very short, often misspelt words.
"No
one has proved that speech, as it manifests itself when we speak, is entirely
natural i.e. that our vocal apparatus is designed for speaking just as our legs
were designed for walking. Language is a convention and the nature of the sign
agreed upon does not matter. The vocal organs are as external to language as are
the electrical devices used in transmitting the Morse Code to the code itself;
and phonation i.e. the execution of sound images in no way affects the system
itself....How would a speaker take it upon himself to associate the idea with a
word-image if he had not first come across the association in an act of
speaking?... Language exists in the form of a sum of impressions deposited in
the brain of each member of a community, almost like a dictionary of which
identical copies have been distributed to each individual ... The bond between
the signifier and the signified is arbitrary ... I can simply say: the
linguistic sign is arbitrary . .. i.e. unmotivated in that it actually has no
natural connection with the signified". De
Saussure[23]
in the ‘Cours de Linguistique Générale’
9. SOCIOLOGICAL_and psychological
perspectives
Cyberculture and Cyberstudies [24]
Current research analysis of online discourse is
primarily either a sociological or a psychological perspective. Recently there
has been an increase study on online discourse from a linguistic view. Much of
this current research will be covered in the literature review
section.
Online communities and their interaction are being
explored in the sociological departments of many universities. The University of
Southern California is one example of a dedicated study of cyber-communities.
They are investigating what kinds of social spaces and groups people are
creating. How is the Internet changing basic concepts of identity,
self-governance and community? The University of Southern California heads its
site with:
The Center for the Study of Online Community seeks
to present and foster studies that focus on how computers and networks alter
people's capacity to form groups, organizations, institutions, and how those
social formations are able to serve the collective interests of their members.
If you are willing to use the word loosely, all of these social formations can
be thought of as some form of community. http://www.sscnet.ucla.edu/soc/csoc/
The above site typifies the degree to which
sociological research differs from my own "talk-text" focus. My focus is on the
"speech-act", and the effects of "written conversation". Chatroom are instant,
changing communities which often have no consistent centre, no obvious ideology
(unless it is a particular ideological chatroom), and no direction (unless one
is assigned and adhered to). There is little difference between when people
crowding on to an elevator, train or bus with no one knowing anyone, all begin
to converse. There is usually one who is louder than the rest, one who is
funnier, someone is usually offended or not interested. Chatroom provide a
social community study which will need to establish guidelines for analyses. My
research project aims to provide one aspect of that set of
guidelines.
Cognitive and Psychological Sciences on the
Internet also exist. However, I have visited many university psychology
departments on the Internet and have not found one that addresses conversation
in chatroom and or discussion groups as of early 2001. There are a few sites
that show interest in E-Mail Virtual Communities such as Storm King's (see
notes) which discuss the Psychology of Virtual Communities, but otherwise I
have not found any published material on how people "speak" and interact within
the interactive environments of chatroom, discussion groups, or Instant
Messenger.
In this sense my work will create a field of
textual interactivity for electronic sites, which will take in discourse
theories and will include earlier forms of linguistic studies, with established
and rigorous methodologies as is stated above in the theories used.
For example, in the case study ‘ball-chat’ there is this exchange:
<smith-eric> cinni has
already changed rules for jr. <Pizza2man> he'll hit
sixty in cincy...maybe sixty
five |
What do we know from this? Do we know what the user ‘smith-eric’ was wearing, how old the person was, their gender, beliefs, nationality, location, race, whether they were blind, had one leg, was on the Cover of Playboy last month, or on the FBI’s most-wanted, are they writing from a hospital, prison, in the dessert, or on a houseboat? We don’t even know if ‘smith-eric’ knows ‘Pizza2man’ or likes or dislikes this person. When we analysis this chatroom dialogue I will have a lot to say on this turn taking but none of it will be based on what we usually base our communication on.
There is the question of whether cyberspace is even "real" and therefore worthy of study. To most participators chatroom are real created space. People are able to express ideas, ask questions, and make arrangements to meet in the physical. There have been the same experiences gained within the chatroom environment as there would be if people were at a meeting, party or at any social gathering; “chatroom are suitable places for developing the self socially, mentally and culturally, as well as shaping the character traits of the self.” (Teo Soo Yee) Virtual communities can be as important to those who visit the same chatroom as any community in RL (Real Life) would be. There are an ever-expanding amount of online essays, which discuss virtual communities. Many of these essays will be cited in this literature review and as I find more they will be listed at: http://se.unisa.edu.au/vc~essays.html. As I am investigating linguistic patterns in chatroom ‘speech’ exchanges I am not overly concerned with who exchanges meaning, i.e. what role the person is playing and whether it is ‘he or she’ ‘talking’ or a made up identity, but how meaning is exchanged.
As one of the latest in interaction communication
forms to exchange meaning chatroom rules for ‘talk’, though being changed
constantly, are beginning to be uniform in what is expected behaviour of the
participants. As will be discussed
in the individual case studies different chat environments may have different
rules of ‘talk’. And just as every
social grouping has rules of conversational engagement online ‘talk’ has to have
some order, sometimes more strictly than others, for discourse to continue. Examples of
rules that would be considered standard protocol are on the Xena chat site (http://se.unisa.edu.au/phd/xena.html)
as well many other sites which discuss Netiquette (a comprehensive one is at: http://www.fau.edu/netiquette/net/netiquette.html).
When addressing online conversation, the terms "conversation", "dialogue", "discussion", and are often used interchangeably. This thesis will attempt to clarify some of the subtle distinctions among them, describe how they work, and present some current research findings regarding both online and face-to-face conversations that take place within our current forms of electronic communication.
bibliography FOR INTRODUCTION
· Bernal, Javier. “BIG BROTHER IS ON-LINE: Public and Private Security in the Internet”. Issue Six: Research Methodology Online http://www.cybersociology.com.
· Chandler, Daniel (23rd November 2001) Semiotics: The Basics. Routledge London. New York
http://www.aber.ac.uk/media/Documents/S4B/semiotic.html
· Eisenstein, E. L. (1993). The printing revolution in early modern Europe. Cambridge: Cambridge University Press.
· Frick, T. W. (1991). Restructuring education through technology (Fastback Series No. 326). Bloomington, IN: Phi Delta Kappa Educational Foundation.
· Jardine, L. (1996). Worldly goods. London, UK: Macmillan Publishers Ltd.
·
Jellinek and Carr (1996)
·
McLuhan, M. (1962). The Gutenberg galaxy.
Toronto: University of Toronto Press.
·
Mumford, L. (1999). "The invention of printing". In
Crowley, David; Heyer, Paul (Eds.). Communication in history: technology,
culture, society. (pp. 85-88). New York: Longman.
· Nobuo, Shimahara. (1990) Chapter 6 ‘Anthroethnography: a methodological consideration’. In Qualitative research in education: focus and methods. Edited by Robert R. Sherman and Rodman b Webb. London: The Falmer Press, pages 76
· Rheingold, Howard. “Rethinking Virtual Communities” http://www.rheingold.com/VirtualCommunity.html
· Richard C. Freed, and Broadhead Glenn J. "Discourse Communities, Sacred Texts, and Institutional Norms." College Composition and Communication 38.2 (May 1987): 154-165.
· Russell, P. ``The Global Brain: speculations on the evolutionary leap to planetary consciousness'', Houghton Mifflin, Boston, MA, 1983.
·
Sherry , Lorraine;
Billig, Shelley H.; Tavalin, Fern. Good Online Conversation:
Building on Research to Inform Practice: RMC Research Corporation Denver,
Colorado;
·
Teo Soo Yee In Defence of Chatroom. (14) http://www.thecore.nus.edu.sg/writing/students/teosooyee.html last accessed Saturday, November 04,
2000.
[1] George P. Landow’s books on hypertext and digital culture include Hypermedia and Literary Studies (MIT, 1991), and The Digital Word: Text-Based Computing in the Humanities (MIT, 1993) both of which he edited with Paul Delany, and Hypertext: The Convergence of Contemporary Critical Theory and Technology (Hopkins UP, 1992), which has appeared in various European and Asian languages and as Hypertext in Hypertext (Hopkins UP, 1994), a greatly expanded electronic version with original texts by Derrida, reviews, student interventions, and works by other authors. In 1997, he published a much-expanded, completely revised version as Hypertext 2.0. He has also edited Hyper/Text/Theory. (Hopkins UP, 1994).
[2] Allison Cavanagh in her online article Behaviour in Public? “Ethics in Online Ethnography” on the Research Methodology Online, Issue 6 writes: “Can we justifiably regard online interactions on bulletin boards, mailing lists and in chat rooms as "public status" or do they constitute, as others may argue, a form of private conversation which is embedded within a public space? Or does the fact of private conversations occurring constitute these arenas as private spaces into which we, as researchers, are intruding? What are the natures and forms of intrusion online? And finally, and most significantly, what is the status of text in a world where the self is invested in the act of textual creation and no other?.”
[3] Research Methodology Online, Issue six: has valuable information on doing online research http://www.cybersociology.com/
[4]
An
ethics problem in any research involving humans is getting permission of a
participant in a field of research or at the least to let them know they are
being used in a research project. My original proposal was to have a ezine for
the University of South Australia and within that to have a chatroom with
different areas, such as for sports, women, students, staff, and personals. I
pursued this for two years and no one visited my chatrooms. I had a notice that the dialogue within
the chatrooms would be saved and used for research. This may be what deterred
people from using the site. Therefore, all my chat is from public sites and one,
Case Study 4, I received permission to replicate the chat I used from the
moderator of the site. In my ethics proposal “How
volunteers will be recruited.” I had been approved for this
format.
v Volunteers
will be recruited by engaging in conversation within the venue I am researching.
As there will be a notification within each area being analysed it will be up to
participants to dialogue or not.
v At
no stage will I be commenting on the content, or ideas or opinions, of
contributors. My analysis involves the forms of electronic conversations, and
works comparatively across site-types.
v
Conversation
within other chatrooms will be observed and noted. Such chat is both textually
formatted, and is in the public domain. Only its limitations in relation to
collection of extended talk sequences have made the establishment of a
purpose-designed site (southernexpressway) necessary.
[5] For example in this chat turn-taking the “speaker” <SWMPTHNG>, in [turn #] 269 wrote a good deal more than the person before are the ones who followed or ‘spoke’ previously. In this turn-taking, the amount of words (including misspelt words) for the six ‘speakers’ were 5, 5, 11, 21, 7 and 6 . Two reasons for this could be either the writer took more time to type out the text before inserting it or the person was a fast writer. I address this in several of the case studies, where it is easy to track how often a person is contributing chucks of chat to an arena of talk. Of course there is no way to be conclusive and chat behaviour can only be assumed. For example, maybe a participant only writes once in a while in a particular chatroom because either they are also chatting in other rooms or they are engaged in some other activity at the same time they are online. Here is an example of turn-taking, taken from Case Study 1:
Ø
[turn
#] 3 [username]
<Werblessed> Where your
hous thilling in
Ø
[turn
#] 43 [username]
<guest-MisterD1>HEY SOMEONE CAN ANSWER ME.
Ø
[turn
#]159 [username] <guest-EZGuest367> Anyone know if I should worry about
daughter in west NC?
Ø
[turn
#] 269 [username] <SWMPTHNG> SEATTLE IS TOO MUCH LIKE
Ø
MODERN
DAY FRISCO -GIVE ME OREGON ANY DAY (EXCEPT THERE AREN'T ANY SWAMPS THERE) MISS
ZENA
Ø
[turn
#] 275[username] <IMFLOYD> i've got a sister........want to see
Ø [turn #] 276[username] <guest-MoreheadCityNC> finally got the 11 pm tropical
[6] Various forms of this have been in development since 1947. Designed and co-ordinated by United States National Security Agency (NSA), the ECHELON system is used to intercept ordinary e-mail, fax, telex, and telephone communications carried over the world's telecommunications networks. Unlike many of the electronic spy systems developed during the Cold War, ECHELON is designed primarily for non-military targets: governments, organisations, businesses, and individuals in virtually every country. It potentially affects every person communicating between (and sometimes within) countries anywhere in the world. Javier Bernal BIG BROTHER IS ON-LINE: Public and Private Security in the Internet.
[7]
The
Communication Metatheory (TCM) includes: Information Systems Theory;
Symbolic Convergence Theory (SCT); Uncertainty Reduction Theory (URT).;
Narrative Paradigm Theory (NPT); Diffusion of Innovations Theory (DIT);
Interpersonal and Small Group; Communication Context Theories; Public Speaking
and Organizational Communication Context Theories; Mass and Intercultural
Communication Context Theories. Based on a book by: John F. Cragan Donald C. Shields: “Understanding
Communication Theory: The Communicative Forces for Human Action 1/e” http://www.pearsonptg.com/book_detail/0,3771,0205195873,00.html
accessed
Wednesday, 6 February
2002
[8] CYBERNETICS The
science of communication and control in animal and machine. The term derives from the Greek word for
steersman. Initially, the science of control and communication in the animal and
the machine (Wiener). http://pespmc1.vub.ac.be/ASC/CYBERNETICS.html
accessed Wednesday, 6 February
2002
[9] Complex Documentation
Using
complexity theory to understand what's happening to technical communication
http://www.theprices.com/4artTW4.htm
accessed Wednesday, 6 February
2002
[10] For a history of The Internet from its source see http://public.web.cern.ch/Public/ACHIEVEMENTS/web.html
[11] Telnet is the oldest, and uses a type of software that allows you to log on to another computer and use it directly via your own computer. This was originally for accessing university databases etc but is now used mainly for chatting. These involve incorporation of role-playing games such as Dungeons and Dragons. There are two types of telnet - MUD (Multi-User Dungeons (or Dimensions) and MOO - (Multi-user Object-Orientated) with differ in only minor respects. Both allow many different users to converge and meet in a virtual space on a single server . The interface is just a basic text screen, there being no scope for fancy graphics and so on. (Cyberdude6)
[12] IRC - Internet Relay Chat - allows many users on a network of linked servers at different locations around the world to converge in one "room" or "channel" and have a discussion, similar to a conference call or telephone party line. Most IRC programs also allow funny little graphics and sound files. (Cyberdude6)
[13] Web chat is a term that can be used to describe any real-time chat that is run off a website and can be accessed through a standard web-browser like Netscape Communicator or Microsoft Internet Explorer. These are generally slower than IRC, due to the web’s greater bandwidth requirements. (Cyberdude6)
[14] Direct chat involves chat programs that allow you to connect to a friend or group of friends directly, instead of meeting on a server as in Telnet and IRC. Many of these (such as the very popular ICQ) can just be left to run in the background on your desktop, so your friend can page you when he or she comes online, or let a group of people chat together. Depending on the program, they can use voice (PowWow), video (Intel video phone), and/or shared whiteboard (for freehand drawing - e.g. Microsoft Netmeeting) as well as text. (Cyberdude6)
[15] Direct chat involves chat programs that allow you to connect to a friend or group of friends directly, instead of meeting on a server as in Telnet and IRC. Many of these (such as the very popular ICQ) can just be left to run in the background on your desktop, so your friend can page you when he or she comes online, or let a group of people chat together. Depending on the program, they can use voice (PowWow), video (Intel video phone), and/or shared whiteboard (for freehand drawing - e.g. Microsoft Netmeeting) as well as text. (Cyberdude6)
[16] IRC on AustNet - an example of a virtual community (9485 words 22 pages) Cyberrdewd 'This essay looks at the developing world of virtual or cyberspace communities, with specific reference to IRC on the AustNet servers. My qualifications in this area are based on five months experience as an "internet junkie", this being the amount of time I have had my new computer and hence been on the Internet ;-) I focus specifically on IRC community on AustNet becuse this is the network I regularly access. The essay concludes with a few imaginative speculations regarding the future of digital communities'. http://members.aol.com/Cybersoc/is2cyberdude.html LAST ACCESSED ONLINE Tuesday, 14 November 2000 (15)
[17] Asynchronous
communication -
Of, related to,
or being a telecommunications mode that does not rely on an independent timing
signal to identify the beginning and end of each Byte of data that
is transmitted. In asynchronous mode, the communicating devices are free to send
data in a continuous stream whenever both devices are ready. The beginning of
each byte is identified by a Start
Bit, and the end
by a Stop
Bit. Most
communications between personal computers is asynchronous, because the
relatively lower transmission speeds permit the use of standard telephone
lines.
[18] ‘The Media History
Project’ Promoting
the study of media history
from
petroglyphs to pixels http://mediahistory.umn.edu/index2.html
Wednesday, 6 February
2002
[19] What do users do on the
Internet? Standford University has some statistics on Internet usage
at: http://www.stanford.edu/group/siqss/Press_Release/press_detail.html
[20] Herbert
Spencer.
British philosopher and sociologist
He was one of the principal proponents of evolutionary theory in the
mid nineteenth century. He developed the ideas of the human superorganism and
global brain first appeared in modern form in Herbert Spencer's The
Principles of Sociology (1876-96)
see also:
Carneiro, Robert L., ed.
1967 The Evolution of Society: Selections from Herbert Spencer's Principles of
Sociology. Chicago: University of Chicago Press.
Peel, J.D.Y., ed. 1972
Herbert Spencer: On Social Evolution. Chicago: University of Chicago
Press.
Spencer, Herbert 1897 The Principles of Sociology. 2 vols. New York:
D. Appleton. 1969 [orig. 1851] Social Statics. New York: Augustus M.
Kelley.
[21] Computer Conferencing for
instructional purposes by Dr. Karen L. Murphy (http://disted.tamu.edu/), Assistant
Professor in the Department of Educational Curriculum and Instruction at Texas
A&M University (http://www.tamu.edu/ )
and Mauri P. Collins (http://leahi.kcc.hawaii.edu/org/occ/logs2/0352.html),
Research Associate for Educational Systems Programming and Adjunct Assistant
Professor at Northern Arizona University in Flagstaff (http://www.nau.edu/). This study: Communication
Conventions in Instructional Electronic Chats is available on line at http://www.firstmonday.dk/issues/issue2_11/murphy/.
[22] Language and
Mind:
Current Thoughts on Ancient Problems (Part 1) Noam Chomsky. http://www.utexas.edu/courses/lin380l/nc-pap1.htm
viewed 25/10/2001
[23] Ferdinand de Saussure (1857-1913) is usually considered to
be the father of modern linguistics. Born in Geneva into an illustrious family
that included famous natural scientists, Saussure trained as a comparative
philologist, studying (1876-78) in Leipzig, the main center of the
Neogrammatical movement. There he gave precocious proof of his genius with a
Mémoire (1879) containing insights that lie at the root of some of the
most interesting twentieth-century developments in comparative philology. After
a period of studying and teaching in Paris (1880-91), Saussure was called in
1891 to teach Sanskrit in Geneva. He published relatively little in his lifetime
(see his Recueil 1922). Between 1907 and 1911, he taught three courses
in general linguistics to small groups of students. After his death, two of his
colleagues (Charles Bally and Albert Sechehaye, with the help of one of his
students, Albert Riedlinger), on the basis of students' lecture notes and some
of Saussure's own jottings, compiled a coherent Cours de linguistique générale
(CLG; 1916). It proved to be perhaps the most influential text in
linguistics, at least up to the publication of Noam Chomsky's work. Cut from http://cognet.mit.edu/MITECS/Entry/lepschy
accessed Wednesday, 6 February
2002
[24] Cyberculture and
Cyberstudies has a growing area of sites associated with it. Some of the mega sites with growing
lists of links include: Cyberculture and Cyberstudies (How has computer-aided
communication affected human interaction? What significant issues need to be
explored by researchers as online interaction becomes more commonplace? Are
there case studies of lives that have been changed----for the better or
worse--through the advent of the Internet? Does the Internet have a significant
impact on furthering human understanding? These are just a few of the questions
I have about the impact of information technology networks in society and in
education.) at: http://kerlins.net/scott/cyberculture.html;
The Resource Center for Cyberculture Studies at http://www.com.washington.edu/rccs/;
A comprehensive and continuously expanding list of online resources for
humanities research into Anthropology, culture and community on (and of) the Net
is at http://www.notsosoft.com/net/res.shtml;
and Cyberstudies is a
page devoted primarily to understanding the relationship between computers and
culture at: http://www.acsu.buffalo.edu/~reymers/cyberstudies.html.
viewed Wednesday, 6 February
2002
This is a work in process by
Terrell Neuage for a Ph.D at the University of South
Australia
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