Conversational
Analysis of Chatroom ‘talk’
PhD thesis - Terrell Neuage at the University of South Australia this page
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Conversational Analysis of Chat Room Talk PHD thesis by Dr. Terrell Neuage University of South Australia National Library of Australia. THESIS COMPLETE .pdf / or
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Why examine chatroom dialogue? |
All
areas of communication are worth examining. Without communication with others
we are unable to function. Communication requires listening, awareness. One
must plan to communicate. Simply put
communication is sharing information, to make known to another person, to
transmit, exchange and impart information.
Understanding and giving meaning to what is communicated is necessary in
order to progress. All that is involved
is the Message sender and the Message receiver.
I
will investigate one seemingly small area of communication but one which is
changing the way communication is being done worldwide, that of communicating
within chatrooms. There are many theories to understand communication from
complex forms such as Communication Metatheory
(TCM).
It is the history of a particular communication the utterances can be studied for their mappings. New ways of engaging in conversation are emerging with the growing wide spread use of computers as a form of communication. The impact these forms of communication will have on future interactions between people is just beginning to be studied. E-mail is replacing a lot of traditional letter writing and its primary difference is the rapidity of response expected when an e-mail is sent. Unlike letters, which often are not answered for a varying period of time, it is assumed that e-mail will be responded to within a day or two. For example, if we do not respond to an e-mail within a day or two from a friend, another e-mail will prompt us to respond, inquiring why we had not responded yet. Therefore, e-mails tend to be answered in haste with at least a short response, maybe even just a "got your e-mail, am too busy to answer now, but will in a few days". Though e-mail can be a form of turn-taking, people writing back and forth immediately after receiving correspondence, it does not provide the conversational turn-taking choices which chatroom do.
A few studies of computer dialogue are beginning
to appear on the Internet. I will note studies in progress and completed theses
on this topic. However, due to the nature of the Internet some links may not be
working by the end of this thesis. A study of computer conferencing for
instructional purposes by Dr. Karen L. Murphy,
Assistant Professor in the Department of Educational Curriculum and Instruction
at Texas A&M University and Mauri P. Collins,
Research Associate for Educational Systems Programming and Adjunct Assistant
Professor at Northern Arizona University in
Flagstaff have categorized on line study by students as asynchronously or
synchronously. Asynchronous study allows time for reflection between
interactions. Synchronously interactions allows real-time interactive chats or
open sessions among as many participants as are online simultaneously. Their
study: Communication
Conventions in Instructional Electronic Chats will be discussed in other
sections of this thesis. The study is available on line at http://www.firstmonday.dk/issues/issue2_11/murphy/#author.
and usefully summarises the spontaneity and
immediacy of chatroom-styled synchronicity.
Chatrooms are more hastily interactive
(turn-taking exchange) than e-mail. Conversations in Chatrooms are rarely
planned out making Chatrooms an ideal source of casual conversation analysis.
In Chatrooms conversations are informal, often experimental and often are used
for entertainment and escape. Virtual conversations, which Chatrooms can
be considered, can have little to no real life significance. For example, in
some chatrooms participants experiment with various personas. As they are not
seen, heard or known by others in the chatroom,a participant can be anyone or
anything. Turkle >> http://www.mit.edu:8001/people/sturkle/
Internet conversation, whether in chatrooms, America Online's Instant messenger (IM), ICQ, PalTalk, discussion groups, or even in role playing games such as MUDs and MOOS already involves two new paradigm shifts. To bring into being an "electronic interactive conversational analysis" requires a cross over between print and conversation-based analyses and theorisations. Firstly, there is the shift from print text to computerization. Print relies on hierarchy and linearity. Computer interactivity can have several voices going at once or a "synchronous communication". A prime example is in chatrooms where there can be multiple conversations involving multiple subjects happening at the same time (Aokk, 1995; Siemieniuch & Sinclair, 1994).
Discussion groups also operate around the concept
of threads, where a topic takes on a life of its own. Even within the topic
chosen there can be offshoots. However, I will not explore those within the
context of this study.
Instant
Messenger, ICQ,and PalTalk, have only two voices at one time, but not necessarily
following one another. People still "talk" at the same time. One does
not always wait for a response. If two people are typing rapidly back and
forth, they can return and respond to something which was said whilst the other
was typing. (See examples four and five.) While print media works on a flow of
conversation or writing directed to an organised progression, on-line
conversations fragment into multi-directionality.
.A second paradigm shift is taking place around the notion of "discourse", parallel to the shift from print to the Internet see Landow 1992, pp. 1-11). Within the Internet interactive environment there are further developments taking place. Recently there has been a shift from e-maiI and discussion groups to chatrooms and "Instant messenger" ("IM") and ICQ.
E-mail and discussion groups are more or less a
one-way road. For example, one usually waits for a return e-mail, which often
is a complete response with several paragraphs: a considered and edited
"textual" piece, close to the regulated print culture. Conversely,
chatrooms and ‘IM’ are composed of one or two lines of text from one person
then a response of one or two lines from another person. Chatroom, ‘IM’ or
‘ICQ’ are thus more a form of spontaneous casual conversation while discussion
groups are e-mailed "texted" responses usually thought out and spell
and grammar checked before they are sent to the discussion group. Similarily
discussion groups are more controlled and planned: more "textual". In
other words, the Internet has already produced its own set of
"text-talk" genres and practices. At the same time, its universe of
discourse is rapidly diversifying.
Because of this developing diversity and its
clear formation around both textual and conversational practices, this study
will encompass several linguistic descriptive and analytical methods. The major
methods used will be Conversational Analysis (CA), Speech Act Theory (SA) and
Discourse Analysis (DA), but will include aspects of Reading Theory, Text and
Corpus Analysis, Computer Mediated Communication theories (CMC), Linguistics
and Pragmatics. Together these methods will provide
sufficient range to enable me to develop a method for chatroom analysis, which
will encompass more of its attributes than is possible within any one of the
existing frames.
NEXT
- Is electronic talk
comparable to verbal talk?
Return
to Case Study One,
Two, Three, Four, Five
Return
to Introduction for
thesis
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to Literature Review
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to Bibliography
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